Need help with Kidzovo or Color with Ovo? We're happy to help. Both apps are operated by Deepmedia Inc., and one support team handles questions for both.
1. Contact us
Email us at support@kidzovo.com with any questions, feedback, or problems.
To help us resolve your request quickly, please include:
- Which app you're using (Kidzovo or Color with Ovo)
- The email address registered to your account
- Your device and platform (iOS, Android, or the web app at app.kidzovo.com)
- A short description of the issue, plus a screenshot if you have one
2. Managing or cancelling your subscription
You can cancel your subscription before its renewal date from the Manage My Subscription area in the Parent's Area of the app, or by emailing support@kidzovo.com.
- Apple App Store: if you subscribed through the App Store, you must cancel through your Apple account's subscription settings.
- Google Play: if you subscribed through Google Play, you can also manage your subscription from the Play Store.
After you cancel, you keep access until the end of the period you've already paid for. For full details, see our Terms of Service.
3. Deleting your account
You can delete your account from Parent's Area → Settings → Delete Account in the app, or by emailing us. Deleting the parent account also deletes every child profile attached to it.
For step-by-step instructions, and to see which data is deleted, read Delete your Kidzovo Account.
4. Privacy and your child's data
To learn what we collect, how we use it, and the choices you have, see our Privacy Policy.
Mailing Address: Deepmedia Inc., 16192 Coastal Hwy, Lewes, DE, USA, 19958